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AHI Professional Development Workshops

The AHI carries out its intent by providing housing professionals access to a diverse range of quality professional development events and workshops throughout Australia and in New Zealand. AHI workshops enable participants to learn about the ideas and experience of others, exchange information and make connections with people who have a shared interest.

The AHI is a respected, approachable and flexible provider of expertise. Our learning and development program is devised after close consultation with our sector to ensure that we understand and can support their needs for a skilled and professional sector. Each of our workshops is expertly facilitated and presented by highly skilled and experienced practitioners. Their knowledge and experience enables them to enrich peoples’ personal skills and professional development; benefiting their team, their organisation and the sector.

Traditionally AHI workshops are designed for people working in housing related areas, but our clients come from a diverse range of sectors - homelessness, social workers and client service staff of other organisations. All AHI workshops can be offered as part of an in-house program, and can be tailored to meet the needs of your organisation. 


Service Delivery Workshops

Building Resilience

Building Resilience is a one-day workshop designed to develop worker coping and sustainability. The participant will be able to understand the importance of resilience for sustainability. This will review models and strategies for coping with a complex and demanding client group in an uncertain social and political context. The workshop is also unashamedly positive in focus, with the participant's enjoyment of the workshop a focal aim.

Change-Ability

The prospect of change can be daunting. People feel uncertain, lack direction, lose their sense of control and fear failure. The three-hour Change-Ability workshop focuses on building individual capacity to respond to constant change positively.

Client Focussed Service Collaboration

This one-day workshop aims to assist people who work in housing organisations develop collaborative working relationships with other organisations in order to deliver quality client services to tenants and other customers.

Conflict Resolution Fundamentals

Conflict arises in a range of professional, leisure and personal situations. Such experiences can be frustrating and also at times distressing. Sometimes we can be so affected by conflict situations that we experience loss of confidence, communication skills and even our sense of self-value. This one-day workshop presents an enjoyable review of conflict and relevant theories, as applied to individuals and also groups. Training will review solutions, inclusive of communicative processes, the development of mutual goals, win-win situations via negotiation and the management of our own anxieties in such situations.

Conflict Resolution and Negotiation

Conflict arises in a range of professional, leisure and personal situations. Such experiences can be frustrating and also at times distressing. Sometimes we can be so affected by conflict situations that we experience loss of confidence, communication skills and even our sense of self-value. This two-day workshop presents an active review of conflict and relevant theories, as applied to individuals and also groups. Training will review solutions, inclusive of communicative processes, the development of mutual goals, win-win situations via negotiation and the management of our own anxieties in such situations. This is a skills-based and purposefully experiential workshop.

Creating a Positive Workplace Culture

This one-day workshop helps organisations proactively approach positive aspects of culture whilst also addressing negative cultural traits, norms and actions. A motivated, engaged and productive workforce within a high functioning workplace culture is the optimal circumstances to deliver quality client outcomes. This workshop explores how to achieve this by providing participants with a clear understanding of frameworks and strategies for creating and maintaining a positive workplace culture.

Making Tenant Participation and Engagement Meaningful

A one-day workshop is designed to strengthen skills and expand techniques for tenant engagement; enable participants to better understand the value and purpose of engaging tenants; and to strengthen a culture of tenant engagement in line with good practice in social housing management. Tenant participation and engagement is an important element of quality social housing management. This workshop uses a strong blend of theory and practice to give participants a clear context for engaging with tenants as part of social housing service delivery. Participants will explore a range of aspects of tenant participation and engagement using practical tools to plan and achieve outcomes for their agencies and the people they serve.

Mental Health First Aid

A two-day workshop designed to improve the mental health literacy of the community. First Aid is the help given to an injured person before medical treatment can be obtained. Mental Health First Aid is the help given to someone developing a mental health problem or in a mental health crisis. The first aid is given until appropriate professional treatment is received or until the crisis resolves.

Positive Customer Service

The aim of this one-day workshop is to build capability of individuals to provide a high quality customer service experience consistently; based on a positive mind-set, behaviours and communication skills.

Understanding Anti-Social Behaviour

The purpose of this one-day workshop is to provide information on the current research, practices and trends of anti-social behaviour (ASB) in Australia and overseas to inform and support the practice of frontline workers. Importantly the workshop aims to generate discussion and debate in the participant groups concerning the nature, causes and strategies used in working and dealing with anti-social behaviour. To this end a combination of presentations and facilitated discussions are utilised in the design of the workshop.

Understanding Trauma

This one-day workshop is designed to increase awareness, understanding and effective skills relevant to working in the housing sector with clients with trauma experiences. The participant can expect to develop awareness and understanding of both client and worker trauma experiences relevant to work in the housing sector. This will include a review of effective strategic approaches relevant to working with clients experiencing trauma and in managing the workers emotional reactivity to traumatic client narratives.

Working with Clients who have Drug and / or Alcohol Dependency

At times, housing and support staff work with clients who are experiencing substance abuse dependency. This one-day workshop is provided to assist housing workers who work with people who may be experiencing difficulties in living that may be associated with alcohol or substance abuse issues (abuse, misuse and dependency)..

Working with Complex and Demanding Clients

Housing, community and health personnel work with clients who may experience serious mental health problems, substance abuse dependency, relationship conflict, family dysfunction and/or disordered personality. These clients may present as aggressive or abusive and, on occasion, such interactions can lead the worker to feel overwhelmed and distressed. This one-day workshop aims to assist people in delivering quality client services to those whose situations are complex and whose behaviour is, at times, demanding and challenging. It will enable participants to develop strategies and communication skills to work more effectively in such client situations.

Management and Leadership Workshops

Change Management

This half-day workshop investigates different types of change, explains the importance of managing a smooth change process, and offers guidance on motivating your people to work together in making business changes.

Client Focussed Team Management

Strong teams are built on good workplace relationships and shared operating principles. In a hectic, client focused work environment, team members rely on each other to respond effectively to clients within the team and organisational framework. Quality customer service is guided by this consistent approach across all team members. This one-day workshop provides an opportunity for housing team managers to come together to share elements of client focussed team management, and insights into the essence of leadership behaviours that support a healthy team with a strong client focus.

Leadership Awareness

The aim of this one-day workshop is to encourage participants to reflect on and explore their leadership approach and style and identify opportunities to maximise leadership effectiveness.

Leading and Sustaining the Housing Workforce

Whilst the effective worker is understood as essential for any contemporary service-oriented organisation, this is arguably nowhere more true than in the housing sector. It is also understood that the housing worker faces ever-increasing challenge from complex clients and an ever-evolving work sector. The aim and invitation of this two-hour lunch session is to engage with our AHI facilitators and other housing leaders around the topics of leadership, support and sustainability of the contemporary worker. This will be inclusive of a brief (30 minute) AHI presentation relevant to the topic, but intended as a catalyst for meaningful solution-focused discussion amongst the participants.

Managing for Success

The aim of this two-day workshop is to examine the role of manager and explore key management skills. Participants are encouraged to reflect on strengths and weaknesses, practise management approaches and identify opportunities to maximise management effectiveness.

Managing Staff for Improved Performance

This half-day workshop provides an opportunity for team managers and supervisors to focus on elements of employee management around communication, training your staff, managing performance reviews and KPIs as well as keeping your staff motivated and happy.

Performance Management

This half-day workshop provides an opportunity for housing team managers to come together to explore the roles of recognising good performance and managing underperformance plays in creating a well- disciplined organisation.

Stepping Up - A Roadmap for New Supervisors

The goal of this one-day workshop is to provide participants with an accurate, real-life picture of what it means to be a supervisor, the expectations for the position, the skills and knowledge required as a supervisor, and the path to effectively supervise others. A supervisor's job involves many day-to-days such as planning, budgeting, problem solving and those tasks specifically associated with production and administration. This one-day workshop, however, is focussed primarily on people skills. By placing emphasis on this, we recognise that interacting with people is the foundation for success in every supervisory endeavour.

Please, download the AHI's Professional Development Guide which contains a wide range of professional development opportunities, from traditional one-day workshops to more complex networking seminars and master classes. 

In-house trainings

All AHI workshops can be offered as part of an in-house program, and can be tailored to meet the needs of your organisation. 

To discuss your in-house training needs, please contact the AHI team:

Our trainers

  • Dare Kavanagh

    For most of the past 25 years Dare has worked in community development, human service policy and community engagement 

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  • Donella Roberts

    Donella has enjoyed career success in frontline management through to executive level roles within leading corporate organisations

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  • John Flanagan

    John has significant experience in designing, planning and facilitating engagement systems, team building, organisational development activities

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  • Steve Morgan

    Steve has offered professional training, consultancy, adult education and tertiary education within Australia, also New Zealand, The United Arab Emirates and The Netherlands

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