page shadow

HousingPEOPLE September 17

AHI HousingPEOPLE e-Newsletter
September 2017
View this email in your browser

Issue: September 2017

Welcome to the September edition of the HousingPeople newsletter. The Australasian Housing Institute is delighted to present the adopted new Constitution that will improve the organisation’s governance and democratic processes and position AHI for future growth. We thank those who attended the Special AHI General Meeting of Members in Sydney or sent us the proxy forms.

The Award season continues with another inspiring reception being held in Perth on the 19th September. Congratulations to all award winners in Western Australia! Click here to access photos from the ceremony. The ACT reception will be held in Canberra on 17 October. Registrations are now open! 

In September we launched the inaugural Housing Excellence Showcase, a series of special events showcasing some of the standout achievements from the 2017 AHI Professional Excellence in Housing Awards. The first Housing Excellence Showcase event was held in Brisbane on 14 September. The next event is scheduled in Adelaide on Tuesday, 24 October. Join the event to discover the story of success of the Award winning asset management program UNO and enjoy the networking with colleagues. 

Following on from the success of the previous six Asset Management Professional Practice Seminars run around Australia and New Zealand, AHI is delighted to announce the next event of the series will be run on Friday, 27 October in Auckland. Register now to attend an inspiring session discussing ideas and innovation to manage housing portfolios. Early bird discount ends today!

The AHI supports marriage equality and encourages to vote YES in the marriage equality survey.

New AHI Members 

Warm welcome to our new members. Read more

Housing Jobs

See the recent job opportunity in NSW, VIC and SA. Read more


HousingINFO subscribers receive the most recent industry updates directly to their inbox fortnightly. Not yet a subscriber? Please, click here to leave your details. If you would like your story to be included in the newsletter, please, email us your articles, company news, job advertisement or recent publication.

Upcoming PD Events

Asset Management Professional Practice Seminar
Early bird ends TODAY!
Fri, 27 Oct 2017
Auckland, NZ​

2017 AGM

AHI Annual General Meeting
Tue, 28 Nov 2017

Join us for the discussion about the strategic direction of your association. The meeting will be followed by the networking event and Q&A discussion with our special guests from The National Association of Housing and Redevelopment Officials (NAHRO). Register now

Other Industry Events

Past Events

In September the AHI hosted numerous professional development and networking events. Read more

2017 AHI Awards Update

Winners of the AHI Professional Awards announced in Western Australia!  Read more

Upcoming Awards receptions:

Launch of the Inaugural Housing Excellence Showcase

AHI has launched a series of special events showcasing some of the standout achievements from the 2017 AHI Professional Excellence in Housing Awards. Read more

The next Housing Excellence Showcase event is scheduled in Adelaide on Tuesday 24 October 2017Register here

AHI Adopted New Constitution

On Thursday 21st of September a group of around 40 AHI members attended a formally convened Special General Meeting in Sydney to vote on a special resolution to adopt a new Constitution for the AHI. The vote was unanimously in favour of adopting the new Constitution including 22 proxy votes from members who were unable to attend in-person.
The new Constitution brings the AHI's governance into line with modern corporation practices and removes a number of risks and barriers that existed under the former constitution. It is also designed to support the growth of the AHI and to enable greater autonomy of the Branches to organise and manage their own activities. A great outcome for the organisation.
The new Constitution was developed by the Board through an exhaustive process of legal advice and Branch consultation. The process took almost a year and from conception to delivery and Board members were expertly guided through this by Chris Chaplin, the AHI's Director for Victoria. Our sincere thanks to Chris for his huge effort which will deliver lasting benefits for the AHI and its members. The new Constitution is effective immediately.
Andrew Davis, AHI President

Call for Nominations to the AHI Board of Directors

AHI is seeking enthusiastic, energetic and committed people from the industry to serve on the Australasian Housing Institute Board of Directors during 2017-2019. The AHI Board of Directors consists of up to eleven (11) members. The President is elected by the entire membership, while each AHI jurisdiction (NZ, QLD, NSW, ACT, VIC, TAS, SA, WA and NT) elects jurisdictional directors, and the board appoints a director for Aboriginal and Torres Strait Islander housing. All terms are for 2 years; elections are staggered so that only half the board positions fall vacant each year. The following positions are available:

  • President     
  • Director - NSW
  • Director - QLD
  • Director - NT
  • Director - ACT
Don’t miss this unique opportunity to lead your professional association and serve in a senior leadership role in your professional community.
If you wish to nominate to be on the Board of Directors you will need to: Nominations are due by COB 27th October 2017 and should be e-mailed to the Australasian Housing Institute Office (email:

AHI Member News

We're delighted to welcome new individual members and Certified Housing Professionals in September!
New AHI Members:
  • Juanita Colgrave-Williams, Housing Choices Australia, TAS
  • Julie Davenport, Hume Community Housing, NSW
  • Sheryl Davis, Te Puni Kokiri - Maori Housing Network, NZ
  • Philip Frost, Evolve Housing, NSW
  • Liane Gardiner, Te Puni Kokiri - Maori Housing Network, NZ
  • Di Grennell, Te Puni Kokiri - Maori Housing Network, NZ
  • Lynette Hadrup, Te Puni Kokiri - Maori Housing Network, NZ
  • Ngawa Hall, Te Puni Kokiri - Maori Housing Network, NZ
  • Meghan Hibbert, Residential Tenancies Authority, QLD
  • Marie Joseph, Te Puni Kokiri - Maori Housing Network, NZ
  • Michael Kourakis, Hume Community Housing, NSW
  • Timothy Larritt, Churches of Christ in Queensland, QLD
  • George Mackey, Te Puni Kokiri - Maori Housing Network, NZ
  • Marie McKay, Te Puni Kokiri - Maori Housing Network, NZ
  • Hanna Myllyoja, Evolve Housing, NSW
  • Patricia Nathan, Te Puni Kokiri - Maori Housing Network, NZ
  • Reece Plunkett, Bridge Housing Limited, NSW
  • Aubrey Te Kanawa, Te Puni Kokiri - Maori Housing Network, NZ
  • Sririsay Vukovic, Hume Community Housing, NSW
New Certified Housing Professional:
  • Steve Altham, Department of Communities WA
Click here to see the full list of accredited housing professionals. Click here to learn how to promote your membership and accreditation to your professional network.

The Becoming a Certified Housing Professional webinar is now available online to AHI members. The video guides AHI members through the process to become accredited through the AHI’s professional recognition program. Watch the webinar anytime, take the online test and apply for accreditation when and where it is convenient for you!


Winners of the 2017 AHI Professional Excellence in Housing Awards in Western Australia were announced on Tuesday, 19 September in Perth.


Inspirational Team Member Award

Tony Benson, Access Housing Australia

Leading Housing Development Project

Sustainable Housing for Artists and Creatives Development, Access Housing Australia

Leading Innovation

JOINT Winners: Foundation Housing ‘Homes for Carers’ Program, Foundation Housing, Western Australian Department for Child Protection and Family Support, Western Australian Housing Authority and SHIP Assisted Rental Pathways Pilot, Housing Authority of WA

Leading Community Engagement Practice

Transitional Housing Program, Housing Authority of WA in partnership with Kimberley Development Corporation

Highly Commended: Creating Choices Program, Access Housing Australia

Excellence in Social Housing

Foyer Oxford, Housing Authority of WA in partnership with Anglicare WA, Foundation Housing Ltd and North Metropolitan TAFE

Thank you to the 2017 Awards Sponsors:

Gold Sponsor:

Silver Sponsors:



Upcoming receptions:

This year we were overwhelmed to receive 143 nominations from all over Australia and New Zealand! Join your local or Australasian reception to celebrate and recognise the achievements, innovations and partnerships throughout the social housing sector! To register online, please, click the links below: 




Join us at the 2017 Australasian Awards Gala Dinner, which will be held on Wednesday, 29th November 2017 in Sydney from 7.30pm. Registrations are still open!

Run every second year, to coincide with the National Housing Conference, the AHI Awards Gala Dinner is a rare opportunity to celebrate the success of social and affordable industry peers and to congratulate the worthy winners personally. 
Finalists of the 2017 AHI Professional Excellence in Housing Awards have been announced in most of the jurisdictions and have automatically entered the Australasian Awards.  Click on the links below to see the lists of finalists and photographs from the regional receptions.

Queensland · South Australia  · New Zealand  ·  New South Wales  ·  Victoria  ·  Tasmania ·  Western Australia

Thank you to the 2017 Australasian Award Reception Sponsor:


Reception details:

  • Date: Wednesday, 29 November 2017
  • Time: 7.30pm-10.00pm
  • Venue: International Convention Centre, Sydney


The Australasian Housing Institute is delighted to launch the inaugural Housing Excellence Showcase – an upcoming series of special events showcasing some of the standout achievements from the 2017 AHI Professional Excellence in Housing Awards in New South Wales, Victoria, South Australia, Western Australia, Queensland and New Zealand.

In South Australia the Housing Excellence Showcase will be presented as a series of short events with the winners. The first event of the series, showcasing the Leading Asset Management Award Winner UNO is scheduled in Adelaide on Tuesday, 24 October 2017.

UNO is an innovative mixed tenure apartment complex in the Adelaide CBD, home to social and youth crisis accommodation, affordable housing and private dwellings as well as commercial shopfronts. UNO is a partnership between Unison, as the place and property manager for the UNO community, Youth 110, operated by St Johns Youth Service, which provides 24-hour support for young people in 30 apartments and The Department of Communities and Social Inclusion, Housing SA, an active partner, funder and owner.

Register now to discover the story of success of the Award winning asset management program and enjoy the networking with colleagues. 

Thank you to our Silver Sponsors:




South Australia Event Supporter:

Sponsorship opportunities:

The AHI Housing Excellence Showcase provides numerous opportunities to promote your business. 


Anti-Social Behaviour Management Professional Practice Seminar, 30 August, Christchurch, New Zealand

It was a very successful event with 61 people turning up to talk and listen to better ways to managing Anti-Social Behaviour. 

Martin Pearce, Tenancy Operations Manager, Otautahi Community Housing

We heard about the importance of understanding not only the complaint, but the vulnerability of the complainant and the importance of getting in early to deal with the issues before they escalate.

Steve Altham, Regional Manager, Housing Authority, Western Australia

Steve talked to us about managing “disruptive behaviour management” by way of the STEP programme, which supported tenant engagement.

Alice Daniel Kirk – Area Manager, Housing New Zealand

We heard about the difference a tenant centred community building approach can make to managing behaviours, in a large high density inner city complex.

Ricky Houghton – CEO, He Korowai Trust

Talked to us about some wonderful indigenous initiatives that are growing in Kaitaia, out of the need for emergency and social housing, and how he and his community are supporting people into new communities on Maori land and home ownership.

Di Harwood – Manager Tenants Protection Association & Lisa Coulter – Educator/Advisor, Tenants Protection Association

TPA talked about the importance of training Tenancy management staff, to deal with the presenting behaviours and left us with a key message of kindness, empathy and connectedness.

Jackie Pivac, New Zealand Branch Committee, Australasian Housing Institute

Queensland Housing Excellence Showcase, 14 September 2017, Brisbane, Australia

The Excellence in Housing Showcase event was held on the 14th September at McCullough Robertson, Lawyers, function suite in Brisbane CBD and was attended by 30 Housing professionals who were all eager to hear more about the AHI Award winning initiatives from the Queensland Awards Ceremony held earlier in the year.

Frances Paterson-Fleider, the Queensland Director for the AHI and MC for the event welcomed everyone and conducted the Acknowledgement to Country.  This was following by a few words of encouragement for the Sector from Natalie Carrington, Blooming HR, who were the silver sponsor for the Event.
The event showcased 5 projects including:
  • Erin Evans and Kris Robinson from Regional Housing Limited presented on their Specialist Disability Accommodation Bundaberg project which was the winner of the AHI Queensland award for Leading Housing Development Project.
  • Andrew Elvin from Coast2Bay Housing Group who presented on Homes4Life – Sippy Downs. This project won the AHI Qld Highly Commended category of Leading Housing Development Project Award.
  • Sam Evans, Horizon Housing Company, who will presented on the Australian Affordable Housing Securities Collaborative Investment which won the AHI Qld award for Leading Innovation.
  • Dr Phil Flint and Samual Karam, from Mission Australia presented on the Mission Australia Supported Accommodation Facilities in Cairns, which won the AHI Qld award for Excellence in Social Housing.
  • Joe Hurley from BHC who presented on Social Buttons – Enabling Community Engagement that won the AHI Qld Award for Leading Community Engagement Practice. 
It was wonderful to see such a great turnout at the Showcase Event and to hear the presenters share their specialist knowledge and passion about their work and the difference this is making to the Social Housing sector.

Frances thanked everyone for attending and participating in the lively presentations and again acknowledged the other sponsors for the event: 
  • Unity Housing
  • McCullough Robertson Laywers for providing the venue for this event and to
  • Blooming HR
 The event closed with a light networking lunch.

Emerging Practices in Housing Management Professional Practice Seminar, 19 September 2017, Perth, Australia

On Tuesday 19th September, 46 Western Australian housing professionals attended the inaugural Emerging Practice in Housing Management Seminar. The Emerging Practices seminar series was designed to provide an opportunity for participants to learn about trends and new directions in service delivery, tenancy services and new policy in the housing sector. Eight speakers from Government and the NFP Sector, from NSW, South Australia and Western Australia shared their thinking and experience with the audience.

The day commenced with an overview of the newly created Department of Communities, which includes the Housing Authority. Greg Cash, Assistant DG of Housing provided an overview of the thinking that is occurring within Government as it moves towards an integrated service delivery model encompassing People – Place – Home. In addition to many “How” questions, Greg outlined some of the potential benefits of clients and opportunities that may arise for the NFP sector. 

Steve Altham, Regional Manager, Department of Communities, then outlined innovative housing management approaches being trialled in his region. Of particular interest was an Intensive Management approach for larger unit complexes. The IT-MAC involves large, multi-skilled teams attending complexes every thirteen weeks to undertake tenant engagement, property inspection and maintenance scheduling. Early data indicates the approach has resulted in reduced ASB and police attendance and increased tenant satisfaction.

The next session explored the relationship with landlord and support provider in supported tenancies, with presentations by Kathryn Moorey of Access Housing and Justine Colyer, CEO of the Rise Network. Kathryn identified the challenges for the landlord when support agencies did not recognise the landlord as a partner with a vested interest in the tenancy succeeding, and the unfunded cost to the landlord when tenancies do fail. Justine highlighted that landlord and support providers needed to clearly understand their respective objectives and roles in sustaining tenancies and achieving  success for the client. Effective communication is required between landlord and support provider, not just with the tenant.

Milan Ostojic of SGCH then presented on various initiatives of SGCH which aim to build community and enhance social inclusion. He provided examples of SGCH’s Place Making initiatives in Bonnyrigg which have built capacity and improved community perception of safety and belonging, underpinned by a comprehensive Outcomes Framework. He also outlined the role of the Support Coordination team which has had a 96% success rate in sustaining tenancies through early intervention and support partnerships. Milan also gave an overview of SGCH’s new program to connect tenants with employment opportunities and the comprehensive Tenant Engagement Structure which has established a Tenant Executive Panel and other mechanisms for tenants to provide feedback and direction to SGCH.

In the fourth session, we again explored an issue from two perspectives, this time the Housing First model. Sam Knight of RUAH Community Services and Tom Tolchart of Foundation Housing reflected on the experience of support provider and landlord in the 50 Lives 50 Homes program. Sam introduced the principles and evidence for the Housing First approach and outlined the structure and partnerships for 50Lives 50Homes. He provided early statistics for the program which indicate high levels of retention. Sam highlighted that the model seeks to remove judgement as to who may or may not succeed in housing and instead set people up to succeed, with safety nets in place to enable learning if the tenancy does not succeed. Tom identified that for landlords to participate in the program it required a commitment to the outcomes and an understanding of risk, noting that the financial risk carried by the landlord is not covered, whilst the delivery costs worn by other players were funded. Both Tom and Sam agreed it was not a housing at any cost model, and that an area of research is to quantify the cost of providing the housing and build that cost into the cost benefit analysis. 

The final discussion of the day was a panel considering Customer Choice in the context of social housing. A significant constraint in the WA market is the parameters regarding allocations via the housing wait list, which limits the capacity of clients to make informed housing choice and is not a needs based register. Andrew Davis from Unity Housing in SA made the point that supply was a significant limit to customer choice and driving increased diversity in supply would improve choice. There was also discussion that renting a house in the private market was significantly easier than renting via the social housing sector, there is a need internet real estate platforms that enables eligible consumers to access information about housing options in the social and affordable market, creating a more normalised market environment. The panel identified the need for Courageous Leadership to drive change in regards to increase choice for housing consumers, as had happened in other service sectors.

Positive feedback was received from participants, with a call for more frequent professional development seminars in the West.

Su Groome, Board Director, Australian Housing Institute and
General Manager, Community Housing, Access Housing

NSW Member Networking Event: Housing Buzz, 21 September, Sydney, Australia

On Thursday 21 September, another Housing Buzz took place with over 40 people in attendance.

The Housing Buzz is a light hearted, fun event that offers housing practitioners or those in related fields the opportunity to come together in an informal setting to debate and discuss the issues that matter most in the housing sector.
Sue Cripps, CEO of SC Consulting Group, and Deborah Georgiou, Head of Policy and Communication at NSWFHA, headed the discussion on older women and homelessness.
Both panel members brought a wealth of knowledge and experience to this passionate discussion, as the group discussed the challenges facing older women in the housing market.
The discussion centred around the pressures facing all women, including familial caring responsibilities, career breaks for child raising and the gender pay gap, all impacting women's’ abilities to access home ownership, leaving them facing an insecure private rental market and limited affordable housing options into retirement and older age. Importance was placed on not trying to solve the problem with trendy, of-the-moment solutions such as the “tiny homes” movement, and debate was had around variety and choice. Many solutions being offered for older women involve shared living spaces and utilities, an option many older women don’t want. It was agreed that offering older women the option of a priority status for older persons on the social housing waiting list at the age of 80 was too late.
The discussion followed with drinks and canapes and an opportunity to continue the conversation with colleagues across the sector. Attendees came from a variety of backgrounds including architecture, community housing, government, support services and education.
Another Housing Buzz will be going in the calendar very soon, so watch this space!
Christina Hough, Senior Project Officer, Bridge Housing

VIC Member Networking Breakfast with Sally Rees, 27 September, Melbourne, Australia

The Australasian Housing Institute Victorian Branch held a networking breakfast for housing workers at the Rydges Hotel on Wednesday 27 September 2017. 

The guest speaker was Sally Rees, a team leader in the transitional housing program at Unison Housing. Sally spoke about the various roles she had in the community housing sector, and her long standing involvement in the development of women's football within Victoria, particularly with the Darebin Falcons and Pascoe Vale football clubs. She also reflected upon how she has balanced work commitments and her football involvements, and learnings she has been able to take from her football into her roles at Unison. 

The participants at the breakfast event enjoyed Sally's honest and down-to-earth presentation and the opportunity to meet with housing staff from other organisations in a relatively informal atmosphere. The event was a great reminder of the variety of backgrounds of people employed in the community housing sector and their sometimes hidden inspiring contributions to community life outside their work roles. 
Michael Forbes, VIC Branch Chair
Stay up-to-date with current job vacancies with the NEW AHI Social Housing Job BoardIf you wish to advertise your vacancy on the AHI website and Housing People newsletter, please, click here and fill in the form. AHI job listing is currently a FREE service.
Finance Officer (Fixed Term 12 months), Hume Community Housing, NSW
Hume Community Housing is a nationally accredited Tier 1 Community Housing provider with over 1800 properties under management. They are growing ready for a bright and exciting future and are looking for an energetic and results driven Finance Officer to join the team on a 12-month maternity leave contract.
Accountant, Hume Community Housing, NSW
Hume Community Housing is a nationally accredited Tier 1 Community Housing provider with over 1800 properties under management. They are growing ready for a bright and exciting future and currently looking for a permanent, full-time Accountant.
Manager, Assets & Development, SA
As specialist consultants partnering the Community Housing sector across Australia, Global Skilled Solutions are working with a not-for-profit community housing provider based in Adelaide who currently manage 450 homes and have exciting plans for future growth to ensure they are an integral part of the social housing system now and in the future across South Australia. To support this continued growth, they have an exciting new position for an experienced Manager, Assets & Development to join the team and be a pivotal part of their continue success story.
Allocations & Voids Officer, Hume Community Housing, NSW
Hume Community Housing is a nationally accredited Tier 1 Community Housing Provider with over 1800 properties under management. They are growing ready for a bright and exciting future and currently have an opportunity for a social values driven individual to join the team as an Allocations & Voids Officer.
Tenancy Management Officer, Port Phillip Housing Association, VIC
This is a fantastic opportunity to progress your career working for a NFP organisation developing and managing affordable housing for people on low to moderate incomes. If you are a passionate, driven, flexible tenancy/housing/property officer with a commitment to social justice then this might be the perfect opportunity for you.


NDIS Housing Masterclass

28 Nov 2017, Sydney
The NDIS is coming! What are the Housing Opportunities? Joseph Connellan of MC Two will be running a NDIS Housing Masterclass in Sydney on 28 November as a satellite event to the National Housing Conference at the ICC Sydney in Darling Harbor. Read more

National Housing Conference 2017

29 Nov – 1 Dec 2017, Sydney
Registrations are now open for the National Housing Conference 2017 - Building for better lives. The biennial conference, to be held in Sydney from 29 Nov - 1 Dec 2017, will be the largest cross-sectoral event in Australasia for the social and affordable housing sectors. The most experienced practitioners and the leading policy makers from Australia and abroad will come together to discuss innovation in delivery, leadership in ideas and strategies for transformation. Subjects incorporated into the program will include tenancy management, affordable housing supply strategies, early intervention and prevention of homelessness, private sector investment approaches and many more with a draft program to be released early in 2017. Partnership opportunities are available, download the official 'Partnerships Prospectus' to find out how you can align your brand as an official NHC 2017 partner. Read more


AHI Recent Tweets

The AHI wishes to acknowledge the Corporate support from the following organisations:



Australasian Housing Institute  
PO Box 6100 MAWSON ACT 2607
P +61 2 64947566
Copyright © 2017 Australasian Housing Institute. All rights reserved.
You've received this e-mail because you're a member of the Australasian Housing Institute