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Job Description

Position Description

Project Sales Manager, CHC Affordable Housing
Short Profile
CHC Affordable Housing are looking for a full time (38-hours per week) Project Sales Manager to promote and sell a rage of CHC properties, build strong customer relationships, enhance and strengthen the skills of the sales them and to assist the Development team with ad hoc management matters relating to developments specifically related to Sales.
Job Number:
Job Category:
Corporate Services
Job Type:

Advertised by:

CHC Affordable Housing


Canberra, ACT

Position Description

Key duties and responsibilities include:


  • Responsible for future sales lifecycle of potential buyers including:
  • Meet and greet incoming buyers and customers and look after all buyers in a friendly and informative manner in all interactions
  • Provide accurate and relevant information about developments to buyers
  • Ensure buyers complete the Buyer Enquiry Profile Form and that the information is input into the database
  • Follow up with buyers after the Sales Instruction and initial deposits have been paid to ensure contracts are exchanged within 14 days
  • Coordinate and manage Purchaser Variations between buyer, CHC and the builder
  • Organise and attend pre and post-settlement inspections with buyers
  • Coordinate and manage purchaser defects lists
  • Management of CHC sales CRM database
  • Position sales activities, system and processes to maximise enquiry conversion and minimise cancellations
  • Regular review of sales process to improve customer experience


  • Report on weekly sales office activity
  • Oversee preparation of weekly stock availability sheets
  • Coordinate with appointed lawyers regarding exchanges, monitor cancellations, and track slow exchanges
  • Provide weekly sales status report and other reports as required
  • Attend meetings as requested to provide updates on success of sales

Team Management

  • Provide day-to-day management of sales team members and provide them with information required to successfully carry out their role
  • In conjunction with EGM, manage sales team training and development
  • Establish and implement opening, closing and security procedures for the on-site pod and any display homes
  • Provide information to GM for assessment and approval of sales commission claims for sales (including own), accompanied by sales report
  • Review sales team activity every 3 months to ensure targets are being met


  • Conduct regular market research to set project price points
  • Prepare pricing and release advice in consultation with GM

All CHC employees are expected to:

  • Organise work priorities
  • Maintain workplace safety
  • Support innovation, change and the continuous improvement of systems & processes
  • Contribute to effective workplace relationships & participate effectively in a team environment
  • Adhere to the CHC Code of Conduct

Performance is assessed in accordance with adherence to CHC Values, all CHC policies, procedures and work instructions, the CHC Code of Conduct and the KPIs listed below:

  • Achievement of Project sales targets, measured monthly
  • Make contact with buyers within 24 hours of their initial enquiry and then qualify leads within 2 weeks
  • 100% of completed Buyer Enquiry Profile Forms are input into the database within 48 hours
  • 100% of contracts exchange within 14 days of initial deposit being received
  • All procedures are followed at all times in accordance with ISO9001 requirements
  • Reports are delivered on time weekly, monthly and/or quarterly as required
  • Act honesty, fairly and professionally with all buyers and customers


  • Experience in property sales or demonstrated other relevant sales experience
  • Demonstrate an understanding of Community Title and Strata Title arrangements
  • An awareness of or the ability to gain knowledge of, the regulatory and compliance frameworks that CHC works within
  • Proven organisational capability and the ability to work as a team member
  • Demonstrated ability to produce quality work with strong attention to detail within defined deadlines
  • Highly developed written and oral communication and the ability to communicate with buyers, stakeholders, and at all levels within CHC
  • An understanding of and ability to work with culturally diverse customers
  • Problem solving skills including complaints handling and conflict resolution skills
  • Working knowledge of Microsoft Office programs specifically CRM modules
  • Current driver's Licence


  • Real Estate qualifications and/or Real Estate Licence
  • A background in building design and construction or interior design and development management

All positions within CHC are subject to probity checks including criminal, working with vulnerable people and working with children checks.


To apply, please send your resume with a cover letter addressing the key selection criteria to

For a confidential discussion, please contact Fiona on 02 6248 7716.

Job vacancies on the AHI website have been compiled from different sources, including information provided directly from the organisations listed, or their agents. Any details must be confirmed with the organisation listed. 

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